RETURN & REFUND POLICY

At Metalshoppro.com, customer satisfaction is important to us. Please read our return and refund policy carefully before placing your order.

1. General Return Conditions
We accept returns for eligible products within a reasonable period after delivery, provided that:

  • The item is unused and in its original condition
  • The product is returned in its original packaging
  • No physical damage, alteration, or misuse has occurred

2. Non-Returnable Items (Important)
Due to the nature of our business, custom-cut and made-to-size products are non-refundable and non-returnable, especially for international orders.

Once a product has been cut or customized according to your requested dimensions, it cannot be resold. Therefore, we strongly recommend double-checking all measurements and specifications before placing your order.

3. International Orders
For all international shipments:

  • Returns are generally not accepted for custom-cut items
  • Standard (non-customized) products may be eligible for return, subject to approval
  • Shipping costs, customs duties, and any additional fees are non-refundable

4. Damaged or Incorrect Items
If your order arrives damaged or incorrect:

  • Please contact us within 48 hours of delivery
  • Provide clear photos of the product and packaging
  • After review, we will offer a replacement or appropriate solution

5. Return Process
To initiate a return request, please contact us at:
info@metalshoppro.com

Include your order number, product details, and reason for return. Our team will review your request and provide further instructions if the return is approved.

6. Refunds

  • Approved refunds will be processed using the original payment method
  • Refund processing times may vary depending on your payment provider
  • Shipping and handling fees are generally non-refundable

7. Final Note
By placing an order on Metalshoppro.com, you acknowledge and accept this Return & Refund Policy, including the non-returnable nature of custom-cut products.

We appreciate your understanding and thank you for choosing Metalshoppro.