FREQUENTLY ASKED QUESTIONS (FAQ)

1. Do you sell only online?
Yes, all sales are conducted exclusively through Metalshoppro.com. For bulk or wholesale orders, you may contact us via email to request a custom quote.

2. I canceled my order. When will I receive my refund?
Refunds for canceled or returned orders are processed within 7 business days after approval.

3. Can I return custom-cut products?
No, custom-cut or made-to-size products cannot be returned or canceled. These items are prepared specifically according to your requested dimensions and are non-resalable. Orders are processed only after your confirmation.

4. Do you provide samples?
Currently, we do not offer sample shipments. However, you can review detailed product images and technical specifications on each product page.

5. Do you offer wholesale pricing?
Yes, we offer competitive wholesale pricing for bulk orders. You can request a fast quotation by contacting us at info@metalshoppro.com.

6. Do I need to pay customs fees for retail orders?

No, for international retail orders, all shipping costs are calculated in advance and included in your total payment. This means you will not be required to pay additional customs fees or unexpected charges upon delivery.

Everything is handled upfront to ensure a smooth, transparent, and hassle-free shopping experience.